( 1 ) refers to the power supply from the customers from the date of sale within 24 months , non-human quality problems , you can replace the product free of charge.
( 2 ) over the warranty period specified : where more than two-year warranty period power products, as the service request , Grandly Dragon will provide strong service and charge , including freight charges , labor costs, as well as spare parts costs.
( 3 ) Warranty Date : production date printed on the product label , so customers can be correctly calculated when the repair warranty period , to determine whether the product is under warranty. our power technology sector after receiving the repair power , seven working days to issue test reports and treatment advice .
2: What's leadtime for order?
A: It will take 25 working days, if order quantity is abve 5K, it will take 30 working days.
3: What's the package?
A: Standard package is boxes, if customer have special package request,we will do best to meet customer's need.
4: What's your MOQ for OEM order?
A: MOQ 10 PCS for OEM order.
5: What's payment term?
A: 30% T/T deposit, 70% before shipment.
6: Can you support free samples?
A:Yes, if total samples cost is below USD 5, we can send you free samples and you pay the shipping cost. If total samples cost is above USD5, we need customer to pay the samples cost.
7: Can you support defective products return?
A:Yes, if there is quality problem, we will ask customer to send back the defectivs goods and send new replacement to customer.If it's small quantity defectives, no need to send back.
8；Whether can do OEM and ODM?
A:Yes,We accept OEM and ODM, we can adjust the various collocation according to the needs of customers.